Happy People Learning Centre are the data controller for your personal information. Happy People Learning Centre is owned by HPL Recruitment Ltd, company registration number 09128377, VAT Registration Number 345111927. The services offered through our Hyperbuilder service are delivered in partnership with Aven Training Partnership Ltd.
What information do we collect about you?
We collect information when you register for a course or make an enquiry via email, phone, WhatsApp, Facebook or on our website.
We may collect:
• Full name
• Full postal address
• National Insurance number
• DOB
• Nationality
• Ethnicity
• Learning difficulties and disabilities
• Home telephone number
• Mobile number
• Email address
• Employment status
• Education and Training History (prior attainment)
• Eligibility (copy of ID, proof of your work experience and skills for your NVQ)
We may also collect information via a third-party such as your employer or contractor.
How information about you will be used
We may share your information with awarding bodies to enable certification to be awarded, general third-parties to enable us to provide you with our services and with UK government entities where we are legally bound to do so. We have a robust process following GDPR 2018 processes. If you wish to find out the awarding body we share your information with please contact our DPO (Data Protection Officer) at hello@hplcentre.com
We may use your information to:
• Enrol you on courses and NVQs
• Provide trainers and assessors with information to verify your attendance and skills
• Provide assessors with your information to assess your coursework
• Provide notifications of impending expiration for your certification(s)
• Keep a record of your course attendance, test and assessment records and certifications
• Notify you of changes to certifications you hold
• Process payments
Marketing
We may wish to send you information about services we offer. We will only do this if you have opted-in to receive this information and you may opt-out at any time.
Calls
Calls are recorded for training and quality purposes.
Your correspondence with the Happy People Training Centre
If you correspond with us by email, the postal service, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry or to keep records of any complaints or issues. As always, if you wish to have Happy People Learning Centre “erase” your personal information or otherwise refrain from communicating with you, please contact us at hello@hplcentre.com
What happens if you don’t give us your data
You can enjoy much of the information on our website without giving us your personal data. Some personal information is necessary so that Happy People Learning Centre can supply you with the services you have purchased or requested, and to authenticate you so that we know it is you and not someone else. You may manage your Happy People Learning Centre subscriptions and you may opt-out of receiving marketing communication at any time.
Use of the Happy People Learning Centre website
As is true of most other websites, the Happy People Learning Centre’s website collect certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our website, including a history of the pages you view. We use this information to help us design our website to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. The Happy People Learning Centre website uses cookies and web beacons. It does not track users when they cross to third-party websites, does not provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals.
Cookies and web beacons
Cookies are pieces of data that a website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking.
Automated decision-making or profiling
We carry out no automated decision-making or profiling on data you provide us.
Data subject rights
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. A thorough explanation of these is available on Information Commissioner’s Office WWW.ico.org.uk.This Privacy Notice is intended to provide you with information about what personal data Happy People Learning Centre collects about you and how it is used. If you have any questions, please contact us at hello@hplcentre.com.
If you wish to confirm that Happy People Learning Centre is processing your personal data, or to have access to the personal data we may have about you, please contact us at hello@hplcentre.com. Please use your name and query in the subject of your email. You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside of Happy People Learning Centre might have received the data from us; what the source of the information was (if you didn’t provide it directly to us); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by us if it is inaccurate. You may request that we erase that data or cease processing it, subject to certain exceptions. You may also request that Happy People Learning Centre cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Happy People Learning Centre processes your personal data. When technically feasible Happy People Learning Centre will—at your request—provide your personal data to you or transmit it directly to another controller.
Reasonable access to your personal data will be provided at no cost upon request made to Happy People Learning Centre at hello@hplcentre.com. If access cannot be provided within a reasonable time frame, we will provide you with a date when the information will be provided. If for some reason access cannot be granted, we will provide you with a valid explanation as to why access cannot be granted.
Security of your information
To help protect the privacy of data and personally identifiable information you transmit through use of our website and forms, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees and freelancers who need to know that information to provide benefits or services to you. In addition, we train our employees and freelancers about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities. Please note that e-mail communications are typically not encrypted and should not be considered secure.
Data storage and retention
If you reside or are located in the EEA we will only store your information for as long as necessary. Your personal data is stored by Happy People Learning Centre on its servers and where required in physical file stores. Happy People Learning Centre retains data for the duration of the customer’s or business relationship with us. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our privacy officer at hello@hplcentre.com
Changes and updates to the Privacy Notice
By using this website, you agree to the terms and conditions contained in this Privacy Notice and Conditions of Use and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use this website or any Happy People Learning Centre services. You agree that any dispute over privacy or the terms contained in this Privacy Notice and Conditions of Use, or any other agreement we have with you, will be governed by the laws of the United Kingdom.
As our business changes from time to time, this Privacy Notice and Conditions of Use is expected to change as well. We reserve the right to amend the Privacy Notice and Conditions of Use at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice and Conditions of Use on this website. We may e-mail periodic reminders of our notices and terms and conditions and will e-mail customers of material changes thereto, but you should check our website frequently to see the current Privacy Notice and Conditions of Use that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this Site.
Contacting us
Happy People Learning Centre is headquartered at: HPL Centre, 27 Freetrade House, Lowther Road, Stanmore, Middlesex, HA7 1EP in the United Kingdom. Happy People Learning Centre have appointed an internal Data Protection Officer. Should you have any questions or concerns about HPL Centre personal data policies or practices, you can reach out to us at the following:
Telephone: 02034885582
Email: hello@hplcentre.com